Returns & Exchanges
At The Cap City, we want you to be fully satisfied with your headwear. If your purchase doesn't fit perfectly or meet your expectations, we offer a seamless 30-day return and exchange policy for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Place the items in their original packaging, ensuring the bill of the cap is protected to prevent any bending or damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing